Posted on Leave a comment

Document Management 101

ausrecord 21 o'malley street osborne park interior showroom

Document management (also known as Information Management, Filing, Document Retention just to name a few) sounds like a big job. It is an important responsibility in any organization, but the jargon alone can be overwhelming.

We want to break this broad topic into smaller chunks and make it easy to understand. Our new series of guides, Document Management 101, distil everything we know about keeping information organised into a series of short posts.

We want this advice to be free and we want it to be a conversation. Information management is not frozen in time. It continues to develop and we want these guides to change along with it and continuously improve.

Beyond providing advice, we also want to provide a space where people can:

  • connect with us
  • ask questions
  • share
  • learn
  • and teach others what they have learned

So if you’re reading this and you have questions about records management, or if you can answer the questions of others, we’d love to hear what you have to say.

As always, have a great day and remember that you can always contact us if you have any questions, or if your company needs a new document management solution.

Posted on Leave a comment

Review Discount Program

Review Discount Program

Communication in business is important. We need to know what our customers want and need in order to serve them as best we can.

We realise that everyone communicates differently. That’s why we already offer a host of different ways to get in touch with Ausrecord staff. In fact, you could open a chat right now just to let us know that you’re reading this post if you really wanted to.

However, the internet can be an impersonal place. People land on a page, they do what they need to do and then they leave. This is understandable, but we believe that an open dialogue between a company and its customers is important. We want to do the very best for our customers, and to do that we need to know what they think of every aspect of their experience with us. Did they feel welcomed? Did their product work as intended? Did anything about their experience surprise them?

It is for this reason that Ausrecord is proud to offer a feedback discount program to our online customers. We believe that feedback from our customers (whether positive or negative) is an invaluable tool to show us where we’re doing well, and where things could use improvement.

Simply leave a review for any product that you have purchased on to receive a 10% discount off your next order (please note that these discounts cannot be used in conjunction with other coupons and cannot be applied to items that are already on-sale).

That’s right! Any review, whether positive or negative, could save your 10% off your next order. We really do want to know what you think so that we can be the best that we can be.

To get started, simply navigate to the page for the product that you would like to review, scroll down and click the ‘reviews’ tab. Then give the product a star rating, type your review into the box marked ‘your review’. When you’re done, click ‘submit’ and viola. Your discount code will be emailed to you in the next few moments.

Finally, in the spirit of open communication, if you have any questions regarding this program whatsoever feel free to email us, open a live chat, or leave a comment below.

Happy shopping!

Posted on Leave a comment

Less noise, more signal

ausrecord social media meaningful conversations quality not quantity

Social media is a great way for businesses to establish relationships with customers, have meaningful conversations and provide the all-important feedback that is vital for providing the high level of customer experience that we feel everybody who gives us a try deserves.

Unfortunately, this becomes more difficult when social feeds become cluttered, and customers struggle to wade through everything to find the information that they really want or need.

We’re taking this to heart and as of today, we will no longer be posting updates for every new product that we add to our range to our social media feeds (even though we still think they’re pretty great and people should know about them).

We will instead stick to publishing updates to our product range via our online store, our eBay store, and the shopping tab of our Facebook page (you can also find us using the shopping tab on Google). So if you’d like to browse the range, that’s where you can find it.

Our main feeds on Facebook, Instagram, LinkedIn, Google Plus, YouTube and Twitter will be reserved for communicating with our valued customers, important news and updates, product tutorials and perhaps the occasional breath-taking photo of our products (and maybe some puppies, everybody like puppies).

Posted on Leave a comment

Pallet Wrap FAQs

blown pallet wrap handstretch film

Just about everybody who has ever walked into a warehouse knows that pallet wrap is a staple of any modern operation. Given its affordability and ease of use, this is no surprise. For those of you who may not already know, it provides a quick and easy way to keep lightweight goods safely secured onto pallets. An unwrapped pallet is an accident waiting to happen.

You probably also know that pallet wrap comes in many different gauges and colours. What is more confusing is the difference between ‘blown’ and ‘cast’ pallet wrap. These two types are made differently and have different properties, pros and cons.

Blown pallet wrap is created by blowing heated resin out vertically into a bubble. The bubble is then transformed into rolls while it is cooled by the surrounding air. Cast pallet wrap is created by feeding a sheet of heated resin along with a rolling path with chilled rollers. The cooling solidifies the film, and it is made into large rolls.

About now you’re probably thinking “that’s great, but what does that mean to me, the end user?” Well, I’ll tell you. It boils down to this: 

Cast pallet wrap has a clear, glossy finish. This means that it is easier to read labels, barcodes through it. It also allows RFID and other scanning technology to be used without errors, so cast pallet wrap is an absolute must if anybody needs to read anything through your pallet wrap. Blown wrap, by comparison, is hazy and dull. Cast film unwinds much more quietly than blown. It is also easier to stretch and control the gauge with cast film.

So there you have it. As with most things, the better choice will depend upon your application.

If you’re feeling full-bottle on wraps and would like to order some, check out our range. If you still have questions, go ahead and drop us a line and one of our friendly staff will be delighted to help you.

Posted on Leave a comment

Log into with Google, Facebook or LinkedIn now supports logging in/signing up with your Google, Facebook or LinkedIn account. Simply visit the ‘Log In‘ page and click on any of the social media icons to log in or sign up quickly and easily. Have another service you’d like us to add? Feel free to contact us and let us know.

Posted on Leave a comment

Order Your Way

We hope you’re enjoying using our online store, but we thought you should know that we’re still more than happy to receive orders via email, phone or even fax. Whichever way you prefer to order is our favourite way, too. Whilst the online store does allow customers to view their previous orders for easier re-ordering, we understand that sometimes email or phone is just more convenient. So, if you’d like to order via email, go ahead and let us know at, and if phone is your thing, call us on 1800 355 610. You could even order via the live-chat on our website, if you really wanted to.

We should also mention that we love feedback, as it helps us to give you the best possible experience. So if you have any suggestions or questions feel free to send them through using any of the methods above.

As always, thank you for your time and have a great day.

Posted on Leave a comment

Our files, your colours

File and colour swatch
You might already know that colour-coding is core to our filing system, but you may not be aware that we offer custom printing services for clients all over Australia. Do you like our files, but would prefer them in your brand colours? Let us know! We offer affordable custom-printed files in any colour of the rainbow (or, more specifically CMYK and Pantone+ colour gamuts). Contact us for more information or a quote.